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Incident Response

Minimize the effect of a security threat by reducing incident reaction time.

What is Incident Response?

A security breach can disrupt operations, lead to data leaks, damage a company's reputation, and result in regulatory issues. Companies also need the tools and expertise to respond quickly and effectively to threats that get past their defences.


According to the fourth annual “The Cyber Resilient Organization,” as summarized by “Cyber Resilience Study: Incident Response Plans and Security Automation Set High Performers Apart”; Only 26% of organizations have an enterprise-wide incident response plan. Because of the skills gap, even businesses with the necessary tools and technology may struggle to acquire enough resources to effectively manage the flood of incidents.

In any security incident like ransomware, a quick, organized and methodical response is vital to limit damage and reduce recovery time and costs. Digital Insights offers real-time solutions to ensure your data assets and ongoing business operations remain safe. Our Incident Response teams skillfully identify, triage and investigate the incident, providing speedy, efficient resolution. Whatever the threat, your security is our priority.


How does it work?

Unauthorized money transfers, targeted attacks, data leaks, and ransomware are all examples of security incidents. When a security event is detected, the first-level analyst who answers the call gathers some high-level diagnostic information. This information will be forwarded to our Incident Response Team, who will create a case and contact you to begin the incident response process. 

Incident Response Process

  1. Respond to your call when an incident is discovered.

  2. Assess the breach via telephone or online meeting.

  3. Analyse the system & network resources, plus logs & malware, either onsite or remote.

  4. Report on the incident, including remediation recommendations.


What more can we do?

While Incident Response is a process, technology can be utilised to automate and simplify specific incident response processes in order to reduce detection delays and system failures. Product categories offered by service providers focused on creating incident response technologies include as follows:

  • employee awareness and training

  • endpoint security management

  • firewall, intrusion prevention and DoS mitigation

  • forensics analysis

  • net flow and traffic analysis

  • security incident and event management (SIEM)

  • vulnerability management.

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